Support Board
Date/Time: Tue, 26 Aug 2025 23:09:36 +0000
Daily chart incorrect each day it updates
View Count: 529
| [2025-05-07 14:04:05] |
| User525965 - Posts: 173 |
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Hi, I have this issue with all my daily charts for the past week. Each morning when it updates with a new bar it is plotting the low of the prior day as the low of the session so far, rather than the true low of the session. Attached is a chart showing CL (June contract). The low of the session as of 10am EST is 58.67, however my daily chart is showing the low to be 57.03. Tomorrow when my charts update, it will correct this days bar, but then the current days bar will be incorrect. Also, I have attached my settings. I have had this chart for a very long time, I'm not sure why it is all the sudden doing this (it possible I changed a setting but I'm not sure what it could have been). I am also having the same issue with my ES and NQ daily charts. Thanks |
 cl daily chart issue.png / V - Attached On 2025-05-07 14:02:54 UTC - Size: 53.55 KB - 123 views cl session time settings.png / V - Attached On 2025-05-07 14:03:09 UTC - Size: 52.54 KB - 120 views |
| [2025-05-08 21:39:05] |
| Sierra_Chart Engineering - Posts: 20740 |
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We are doing some testing ourselves, in order to understand this issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-10 10:55:59] |
| User525965 - Posts: 173 |
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Thanks, is this an issue many users are experiencing then or just me?
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| [2025-05-10 15:22:12] |
| Sierra_Chart Engineering - Posts: 20740 |
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We would not expect other users to have a problem. We tested this, and all of the steps to properly start a new bar for the day worked properly: https://www.sierrachart.com/image.php?Image=1746741648418.png What is this setting set to: Global Settings >> Data/Trade Service Settings >> Common Settings >> Historical Daily Data Download Time Go into the Global Settings >> Symbol Settings. For the CL futures symbol, we need to know if these are set differently than defaults: Start New Daily Bar at Start Time New Daily Bar Start Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-10 15:22:47
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