Support Board
Date/Time: Mon, 16 Jun 2025 11:10:45 +0000
Historical Intraday Data Problem
View Count: 240
| [2025-05-06 11:44:48] |
| Betoune89 - Posts: 6 |
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Hello, I'm having a problem downloading intraday historical data, apparently an authorization issue but I don't understand why. Here's the exact message:"Histrtorical Intraday Data Download Failed Error downloading historical intraday data for ESM5.CME permission denied" Thank you for your help. screenshot:https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=120254 |
 Capture d’écran 2025-05-06 132137.png / V - Attached On 2025-05-06 11:28:38 UTC - Size: 60.95 KB - 98 views Attachment Deleted. |
| [2025-05-06 20:00:44] |
| Sierra_Chart Engineering - Posts: 19924 |
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You are using the Denali Exchange Data Feed so you should not be getting that error. We want you to restart Sierra Chart. And: Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to Yes. If you have changed this setting, then reconnect to the data feed after by selecting 'File >> Reconnect". After that: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download" from the main Sierra Chart menu. You just need to do this once per symbol and not for each chart. This command is on the main Sierra Chart menu at the top. Only use it from that location. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-06 20:01:03
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