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Rithmic and Sierra Data on different servers

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[2014-09-30 16:35:43] #1 [Go To First Post]
User787778 - Posts: 139
I run 2 sets Sierra Charts, one on my local machine and one on a VPS in the USA. I have subscribed to Sierra live data and want to run the Sierra data on my local machine, while running my brokers Rithmic data, on the VPS. The problem is that my local machine has frozen and even after restarting Sierra Charts, the computer remains frozen.

[2014-09-30 16:42:39] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The "computer remains frozen"? This can have various kinds of meanings. Could you be more specific. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-09-30 17:17:16] #3 [Go To First Post]
User787778 - Posts: 139
The data feed shows that it is connected, but the bars remain static.

[2014-09-30 18:06:52] #4 [Go To First Post]
User787778 - Posts: 139
Please respond it is urgent.

[2014-09-30 18:40:07] #5 [Go To First Post]
User787778 - Posts: 139
Please tell me when you will respond?

[2014-09-30 18:56:04] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay. We see you are using "SC Exchange Data". In the case of the CME markets you will not get real-time data unless you pay the higher exchange fees, when using that Service. Refer to: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#CME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-30 19:11:35

[2014-09-30 19:07:16] #7 [Go To First Post]
User787778 - Posts: 139
I thought that if I used a Rithmic trading account, I could run more than one computer with it?

[2014-09-30 19:11:04] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No it does not work that way. Let us know if you want a refund for the data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-09-30 19:26:23] #9 [Go To First Post]
User787778 - Posts: 139
Please look at your replies to : "Unable to log onto second computer" dated 2014-05-30

[2014-09-30 19:39:41] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Where is this? Is this a Support Board posting? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-09-30 19:41:12] #11 [Go To First Post]
User787778 - Posts: 139
Yes a support board posting

[2014-09-30 19:43:57] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK, we found it: Unable to log on to second computer What is the point? We see nowhere where it says that you can use SC Exchange Data to access real-time CME data. Since you are using Rithmic , connect your Rithmic account and make sure your broker allows 2 simultaneous connections. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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