Support Board
Date/Time: Mon, 16 Jun 2025 11:21:21 +0000
Services Deactivated at end of month, but unable to reactivate after payment.
View Count: 210
| [2025-05-02 15:03:54] |
| HWRsolutions - Posts: 9 |
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Hello, posting here in addition to private thread. I checked the documentation and I'm dealing w/ the situation where my services were deactivated at end of month due to insufficient balance. I made a payment to cover the balance, but when I selected the option to renew, I still get an error message. Action Result: Failed to set Service Package to ... option.... Insufficient balance to activate service...
Full screenshot of error message is in the private support thread.I spent a reasonable amount of time in the documentation and can't really figure this out - unless payment is still pending. But normally it would not take this long. I also just logged into the live account to ensure I meet the CME requirements. Please advise, as I'd like to be back up and running prior to the weekend if possible, thanks. |
| [2025-05-02 17:04:57] |
| John - SC Support - Posts: 40422 |
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This has been responded to in the Account Support Ticket you opened for this.
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