Support Board
Date/Time: Wed, 30 Apr 2025 04:29:09 +0000
RENEWAL pkg. 12 w/MBO for 12 months
View Count: 45
| [2025-04-28 19:57:59] |
| blt - Posts: 60 |
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... Just quick one: Wanted to renew/extend my SIERRA CHART and got this "[✖] Extension skipped. Reason: It will result in a usage time extension to 2026-06-21, which is beyond the limit of 2026-06-05." Shall I wait for May and do the same !? One more time thank you so much for outstanding data/platform and its unbelievably affordable pricing !!! All the best leonardo |
| [2025-04-29 13:55:06] |
| John - SC Support - Posts: 39559 |
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You need to wait another 16 days before you can add the time. We limit the amount of Usage Time that an account can have to ~1 year (372 days specifically (12 x 31)). The best thing is to have enough funds in your account to cover the cost of the renewal when it occurs automatically. In your case, that renewal will be on June 14, 2025. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-29 15:41:40] |
| Sierra_Chart Engineering - Posts: 19383 |
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We will solve this technical issue. It will be solved later today and you can make a payment later today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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