Support Board
Date/Time: Wed, 30 Apr 2025 07:40:33 +0000
account balances window not updating unless reconnecting
View Count: 46
| [2025-04-25 04:37:01] |
| User753428 - Posts: 174 |
|
since a few days ago, i noticed that the figures in the account balances window stop updating automatically even when there's a change after a certain point in the day. i pretty much keep my computer and the sc program running 24/7 so that's how i found out. yesterday when i placed a trade, i noticed that my availablefunds and marginrequirement values did not change to reflect this action. after disconnecting and reconnecting, these values were updated to reflect their accurate values. everything keeps working fine until after a certain point in the day (i can't pinpoint exactly when but it may be 00:00 EST), it stops updating and i have to disconnect and reconnect again. i hope you can quickly fix this. |
| [2025-04-25 04:55:43] |
| Sierra_Chart Engineering - Posts: 19383 |
|
This is not something we would have any control over. We see you are using CQG.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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