Login Page - Create Account

Support Board


Date/Time: Mon, 17 Jun 2024 06:48:59 +0000



My Account from time to time is being reset

View Count: 985

[2014-09-29 11:17:16]
User40229 - Posts: 10
Hello,

From time to time my paper account has been reset without my request.

What should i do to stop this ?

Regards

Carlos
[2014-09-29 13:47:53]
Sierra Chart Engineering - Posts: 104368
What do you mean by "reset"?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-09-29 15:09:20]
User40229 - Posts: 10
All are cleared , gone like if i had opted por "Clear Simulation and Data"

What should i do ?

Thanks,

Regards

Carlos
[2014-09-29 19:10:44]
Sierra Chart Engineering - Posts: 104368
This is not really relevant to the issue but you are running an older version of Sierra Chart. Update with Help >> Download Current Version.

We see you are using the SC Forex Data service.

In this case, all simulated trading data is held within Sierra Chart.

Increase the value for Global Settings >> General Trade Settings >> Number of Days to Save in Trade Activity Log >> Simulation.


On that same window you may want to enable Save Replay/Back test Trade Activity
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-09-29 19:11:17
[2014-09-29 20:05:36]
User40229 - Posts: 10
That should do it

Thank you

Regards

Carlos

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account