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Date/Time: Mon, 17 Jun 2024 06:33:37 +0000



I cant connecting to Transact account

View Count: 1273

[2014-09-29 08:20:20]
User38138 - Posts: 11
My sierracharts account cant connect to my transact trading account.
[2014-09-29 09:40:13]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log, by following these instructions:
http://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-09-29 09:52:26]
User38138 - Posts: 11
Software version: 1192 | 2014-09-29 06:45:04
Usage end date: 2014-09-30 | 2014-09-29 06:45:04
Enabled for: Advanced Features. | 2014-09-29 06:45:04
Enabled for: Advanced Features 2. | 2014-09-29 06:45:04
Enabled for: Sierra Chart Historical Data Service. | 2014-09-29 06:45:04
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-09-29 06:45:04
Active service: TransAct Trading | 2014-09-29 06:45:04
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-09-29 06:45:04
2014-09-29 12:45:04 Local computer clock time | 2014-09-29 06:45:04
2014-09-29 10:45:04 GMT time | 2014-09-29 06:45:04
2014-09-29 06:45:04 Time zone adjusted time | 2014-09-29 06:45:04
Time difference to server time: 3593 seconds. | 2014-09-29 06:45:04
WARNING: Your computer's clock is off by 3593 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2014-09-29 06:45:04
Program path: C:\SierraChart\ | 2014-09-29 06:45:04
Data Files path: C:\SierraChart\Data\ | 2014-09-29 06:45:04
OS Version Number: 6.1 | 2014-09-29 06:45:04

Checking for new symbol settings for ta | 2014-09-29 06:45:04
HTTP connection to www.sierrachart.com:80 (0) | Resolved address www.sierrachart.com to IP 188.40.121.148 | 2014-09-29 06:45:04
HTTP connection to www.sierrachart.com:80 (1160) | Connected. | 2014-09-29 06:45:04
Symbol settings are up-to-date for ta | 2014-09-29 06:45:04
Notice: 1 days of full use Remaining. If you would like to continue full use the software and services, | 2014-09-29 06:45:05 *
purchase more usage time by selecting 'Help >> Add Usage Credit' on the menu. | 2014-09-29 06:45:05 *

TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2014-09-29 06:45:09
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:45:11
Socket (1628) | Connected. | 2014-09-29 06:45:11
TransAct Trading | Connected to server. | 2014-09-29 06:45:11
TransAct Trading | Sending logon request message. | 2014-09-29 06:45:11
HTTP connection to www.sierrachart.com:80 (1160) | Closed. No error. | 2014-09-29 06:45:14
HTTP connection to www.sierrachart.com:80 (1160) | Shutdown and closed. | 2014-09-29 06:45:14
Connection timed out. Will disconnect and retry. | 2014-09-29 06:46:09 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:09
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:09
Socket (1628) | Shutdown and closed. | 2014-09-29 06:46:09
TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:09
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:09

TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:11
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:13
Socket (716) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:14
Socket (716) | Shutdown and closed. | 2014-09-29 06:46:14
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:14
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:14
TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:14
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:14

TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:16
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:18
Socket (732) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:19
Socket (732) | Shutdown and closed. | 2014-09-29 06:46:19
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:19
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:19
TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:19
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:19

TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:21
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:23
Socket (716) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:24
Socket (716) | Shutdown and closed. | 2014-09-29 06:46:24
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:24
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:24
TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:24
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:24

TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:26
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:28
Socket (732) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:29
Socket (732) | Shutdown and closed. | 2014-09-29 06:46:29
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:29
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:29
TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:29
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:29

TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:31
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:33
Socket (716) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:34
Socket (716) | Shutdown and closed. | 2014-09-29 06:46:34
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:34
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:34
TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:34
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:34

TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:36
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:38
Socket (732) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:39
Socket (732) | Shutdown and closed. | 2014-09-29 06:46:39
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:39
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:39
TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:39
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:39

TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:41
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:43
Socket (1628) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:44
Socket (1628) | Shutdown and closed. | 2014-09-29 06:46:44
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:44
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:44
TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:44
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:44

TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:46
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:48
Socket (320) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:49
Socket (320) | Shutdown and closed. | 2014-09-29 06:46:49
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:49
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:49
TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:49
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:49

TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:51
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:53
Socket (1628) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:54
Socket (1628) | Shutdown and closed. | 2014-09-29 06:46:54
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:54
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:54
TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:54
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:54

TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:56
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:58
Socket (320) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:59
Socket (320) | Shutdown and closed. | 2014-09-29 06:46:59
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:59
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:59
TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:59
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:59

TransAct Trading | Bridge process is still running. | 2014-09-29 06:47:01
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:47:03
Socket (1628) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:47:04
Socket (1628) | Shutdown and closed. | 2014-09-29 06:47:04
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:47:04
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:47:04
TransAct Trading | Disconnected from the server. | 2014-09-29 06:47:04
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:47:04

TransAct Trading | Bridge process is still running. | 2014-09-29 06:47:06
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:47:08
Socket (320) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:47:09
Socket (320) | Shutdown and closed. | 2014-09-29 06:47:09
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:47:09
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:47:09
TransAct Trading | Disconnected from the server. | 2014-09-29 06:47:10
Will reconnect to the server in 35.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:47:10

TransAct Trading | Bridge process is still running. | 2014-09-29 06:47:45
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:47:47
Socket (1164) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:47:48
Socket (1164) | Shutdown and closed. | 2014-09-29 06:47:48
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:47:48
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:47:48
TransAct Trading | Disconnected from the server. | 2014-09-29 06:47:48
Will reconnect to the server in 40.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:47:48

TransAct Trading | Bridge process is still running. | 2014-09-29 06:48:28
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:48:30
Socket (1160) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:48:31
Socket (1160) | Shutdown and closed. | 2014-09-29 06:48:31
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:48:31
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:48:31
TransAct Trading | Disconnected from the server. | 2014-09-29 06:48:31
Will reconnect to the server in 40.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:48:31

TransAct Trading | Bridge process is still running. | 2014-09-29 06:49:11
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:49:13
Socket (840) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:49:14
Socket (840) | Shutdown and closed. | 2014-09-29 06:49:14
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:49:14
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:49:14
TransAct Trading | Disconnected from the server. | 2014-09-29 06:49:14
Will reconnect to the server in 45.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:49:14

TransAct Trading | Bridge process is still running. | 2014-09-29 06:49:59
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:50:01
Socket (788) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:50:02
Socket (788) | Shutdown and closed. | 2014-09-29 06:50:02
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:50:02
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:50:02
TransAct Trading | Disconnected from the server. | 2014-09-29 06:50:02
Will reconnect to the server in 45.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:50:02

TransAct Trading | Bridge process is still running. | 2014-09-29 06:50:47
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:50:49
Socket (1624) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:50:50
Socket (1624) | Shutdown and closed. | 2014-09-29 06:50:50
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:50:50
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:50:50
TransAct Trading | Disconnected from the server. | 2014-09-29 06:50:50
Will reconnect to the server in 50.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:50:50

TransAct Trading | Bridge process is still running. | 2014-09-29 06:51:40
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:51:42
Socket (1624) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:51:43
Socket (1624) | Shutdown and closed. | 2014-09-29 06:51:43
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:51:43
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:51:43
TransAct Trading | Disconnected from the server. | 2014-09-29 06:51:43
Will reconnect to the server in 50.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:51:43

[2014-09-29 09:54:50]
User38138 - Posts: 11
Please note that i'm also getting this Error: "error occured, please send the TransactToSieeraBridge.dmp file to the developer"
[2014-09-29 13:46:00]
Sierra Chart Engineering - Posts: 104368
From what we see here, it is possible that your computer does not have .NET 4 which the TransAct software has a dependency on. It can be downloaded from here:
http://www.microsoft.com/en-us/download/details.aspx?id=17851

You also need to resolve this:
WARNING: Your computer's clock is off by 3593 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2014-09-29 06:45:04

Refer to help topic 38 here about this:
Http://www.sierrachart.com/index.php?page=doc/helpdetails38.html

If you need further help, contact TransAct support for help with this:
http://www.transactfutures.com/ContactUs.htm


Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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