Support Board
Date/Time: Wed, 30 Apr 2025 07:36:33 +0000
Did not connect to Denali data feed last month
View Count: 109
| [2025-04-15 18:02:12] |
| Ed C. - Posts: 121 |
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I apparently didn't connect to the Denali data feed once a month - I was in Europe on vacation. Now I can't trade on my live account. What do I need to do to get this reinstated? Thanks!
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| [2025-04-15 19:24:56] |
| Sierra_Chart Engineering - Posts: 19383 |
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You just need to activate the exchange you need here for real-time data: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed What exactly do you mean by this?: Now I can't trade on my live account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-04-15 19:25:19
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| [2025-04-15 20:22:40] |
| Ed C. - Posts: 121 |
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When I switch to "SC Data - All Services", all I see in the chart Trade Window is "Sim1", not my live account number.
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| [2025-04-15 21:55:43] |
| John - SC Support - Posts: 39559 |
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What you are seeing is correct for when you are connected to "SC Data - All Services", as that is not a connection to your live trading service. What trading service do you use? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-15 22:07:20] |
| Ed C. - Posts: 121 |
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AMP, and I get my data feed via Denali.
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| [2025-04-15 22:11:32] |
| John - SC Support - Posts: 39559 |
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What order routing service are you using with AMP - CQG, Rithmic, or Teton?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-15 22:28:37] |
| Ed C. - Posts: 121 |
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CQG, I believe. Should I change it?
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| [2025-04-16 17:13:19] |
| John - SC Support - Posts: 39559 |
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You do not need to change it. We just needed to know in order to point you to the proper instructions to connect to CQG. If you have not already done so, follow these instructions to make the connection to CQG: CQG Trading Platform Service: Setup Instructions You still do NOT have any exchanges active with our Denali Exchange Data Feed. We do not have connectivity with CQG for data from the CME Group and EUREX. We see that you previously had data from us for the CME Group. To get this data, activate the exchange(s) you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges -- Separately - since you asked about changing service - although you do not need to, as noted above, if you are just trading the CME Group, then we recommend using our Teton Order Routing service with AMP. Refer to the following: Sierra Chart Teton Futures Order Routing For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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