Support Board
Date/Time: Fri, 31 Oct 2025 18:53:22 +0000
Data cutting out all day long
View Count: 213
| [2025-02-28 21:05:16] |
| warpigs - Posts: 55 |
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Hi. Sierra Chart froze multiple times throughout the day today and when it came back it was downloading historical data. As far as I could tell it wasn't an issue with my internet connection, as all my other software and devices remained connected and working. I am using Denali real time data, and as of today have been testing the Trading Evaluator. I have attached the message log here. Is there any obvious reason this would be happening? Thank you. |
 msg log.txt - Attached On 2025-02-28 21:05:06 UTC - Size: 292.68 KB - 140 views |
| [2025-02-28 22:04:21] |
| John - SC Support - Posts: 42696 |
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You are getting the following error when connecting to the Trading Evaluator: 2025-02-28 15:59:11.267 | DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine.
Refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-01 15:52:36] |
| warpigs - Posts: 55 |
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Thank you. I will try these steps and post an update next week.
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