Support Board
Date/Time: Tue, 16 Dec 2025 09:55:21 +0000
connecting sierra with rytmic
View Count: 364
| [2025-02-05 08:25:24] |
| User845873 - Posts: 3 |
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Good Morning I've tried to connect my rytmic account on sierra chart and i cant for no reason i've tried to contact rytmic support and they told me that everything works fine for them and in fact i can open rytmic trader pro and take a trade, i thought it was rytmic cause i can open sierra chart instance with denali but now with their response it seems to be sierra the probleme cause i cant open an instance with rytmic on sierra. do you have any idea of whats happens and can you help me ps: it's happens to a fellow work who is not on the same connection as me thank you |
| [2025-02-05 09:10:23] |
| Sierra_Chart Engineering - Posts: 21855 |
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We have contacted Rithmic about this connectivity issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-05 09:16:56] |
| User135243 - Posts: 177 |
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Yes it seems this is a widespread Sierra Chart problem (many traders in other chats report this today). The connection work fine with R-Trader Pro or Bookmap, but not with Sierra Chart (good if you have the possibilty to switch to Denali till the problem is solved :) )
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| [2025-02-05 09:26:13] |
| User845873 - Posts: 3 |
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thank you mate :) ! i've now received a message from rytmic, they just confirmed it's their responsability and they are trying to fix it
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| [2025-02-05 09:44:20] |
| User135243 - Posts: 177 |
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you're welcome, I swwitched my server from Chicago to Europe and it works fine
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