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Date/Time: Sun, 09 Feb 2025 04:48:46 +0000



connecting sierra with rytmic

View Count: 94

[2025-02-05 08:25:24]
User845873 - Posts: 3
Good Morning

I've tried to connect my rytmic account on sierra chart and i cant for no reason i've tried to contact rytmic support and they told me that everything works fine for them and in fact i can open rytmic trader pro and take a trade, i thought it was rytmic cause i can open sierra chart instance with denali but now with their response it seems to be sierra the probleme cause i cant open an instance with rytmic on sierra.

do you have any idea of whats happens and can you help me

ps: it's happens to a fellow work who is not on the same connection as me

thank you
[2025-02-05 09:10:23]
Sierra_Chart Engineering - Posts: 18350
We have contacted Rithmic about this connectivity issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2025-02-05 09:16:56]
User135243 - Posts: 13
Yes it seems this is a widespread Sierra Chart problem (many traders in other chats report this today). The connection work fine with R-Trader Pro or Bookmap, but not with Sierra Chart (good if you have the possibilty to switch to Denali till the problem is solved :) )
[2025-02-05 09:26:13]
User845873 - Posts: 3
thank you mate :) ! i've now received a message from rytmic, they just confirmed it's their responsability and they are trying to fix it
[2025-02-05 09:44:20]
User135243 - Posts: 13
you're welcome, I swwitched my server from Chicago to Europe and it works fine

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