Support Board
Date/Time: Sun, 09 Feb 2025 04:41:04 +0000
Caught an unhandled exception
View Count: 74
| [2025-02-05 08:25:13] |
| Sean Taylor - Posts: 4 |
|
Hello, Sierra chart message log is repeatedly showing that my renko footprint chart has “caught an unhandled exception”. I feel I have tried all I can find online in attempts to resolve the issue including reloading the software and trying to find which study could be the problem, all of which has had no effect. Even when I create a new chart and try to overlay my footprint study collection I get the same issue. Please can you advise how to fix this. Thank you. |
| [2025-02-05 08:37:30] |
| Sean Taylor - Posts: 4 |
|
UPDATE: I have now encounter another issue when trying the delete all data and download function in which the same issue persists but now when clicking on my other charts any study on a chart that is selected remains on the screen, (if I press my TPO chart, then VWAP and cumulative delta, then Initial balance chart etc all studies remain overlaying each other).
|
| [2025-02-05 09:01:10] |
| Sierra_Chart Engineering - Posts: 18350 |
|
Update to version 2737. Instructions: Software Download: Fast Update If you continue to get the exception we need to see the message log. Instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Regarding post #2, this is a side effect of the exception. When an exception occurs, there will be unstable behavior in Sierra Chart and it needs to be restarted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-05 09:02:07
|
| [2025-02-05 10:24:09] |
| Sean Taylor - Posts: 4 |
|
the issue is now solved thank you.
|
| [2025-02-05 10:45:15] |
| grayfrog - Posts: 53 |
|
I still have this exact issue, even after updating to 2737.
|
| [2025-02-05 14:47:12] |
| Sierra_Chart Engineering - Posts: 18350 |
|
Regarding post #5, we need to see the Message Log at the time you get the exception. Instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: