Support Board
Date/Time: Sun, 09 Feb 2025 04:30:50 +0000
SC not Connecting to Rithmic Data Feed
View Count: 67
[2025-02-05 08:15:53] |
User703411 - Posts: 19 |
Good Morning, My SC platform is not connecting to Rithmic data feed. Connection to CQG is working fine but not Rithmic. Please help. Note: I've already sent a message log and attached below. Thanks. Date Time Of Last Edit: 2025-02-05 08:22:19
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[2025-02-05 08:39:23] |
User926731 - Posts: 9 |
Hi, maybe this is the Solution (Version of Sierra was for me the Solution): With Sierra Chart version 2727 and higher, we no longer support data from Rithmic. As such, you need to do one of two things: - Downgrade to version 2726 and use the Rithmic data. Follow these instructions to downgrade: Software Download: Full Control Rollback Procedure - Stay on the version you are on and use the data from our Denali Exchange Data Feed. Since you have an account with AMP, you do not need to worry about an account to qualify as a non-professional. You just need to follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* |
[2025-02-05 09:08:55] |
Sierra_Chart Engineering - Posts: 18350 |
We have contacted Rithmic about this connectivity issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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