Support Board
Date/Time: Sun, 09 Feb 2025 04:35:57 +0000
[User Discussion] - CANT CINNECT TO THE SYSTEM
View Count: 59
[2025-02-05 08:15:12] |
User480354 - Posts: 2 |
Hi i cant conect to the sierra system . i get the massage :RITHMIC DIRECT - DTC - DISCONECTED . I've made restart to the computer and the problem is still the same .it trying to reconect again and again , with no succes. asking for your assistance please thank you Date Time Of Last Edit: 2025-02-05 09:08:34
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[2025-02-05 09:08:27] |
Sierra_Chart Engineering - Posts: 18350 |
We have contacted Rithmic about this connectivity issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2025-02-05 09:39:45] |
User480354 - Posts: 2 |
can you asess when this problem will be solved ?
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[2025-02-05 16:25:37] |
John - SC Support - Posts: 37842 |
It is up to Rithmic to solve. It is not something on our end that we have any control over.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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