Support Board
Date/Time: Sun, 09 Feb 2025 04:13:52 +0000
[User Discussion] - Cannot connect to Rithmic paper server all of a sudden
View Count: 148
[2025-02-05 07:00:57] |
joshtrader - Posts: 501 |
Noticed I was disconnected, and can't connect now. Restarted. Have not upgraded versions recently, am on 2726, so that should not be an issue. No config changed at all, just all of a sudden it will not connect. I can manually connect using R|Trader pro. I am waiting to hear from other SC and non-SC users to see whether they are having issues, and will update this thread accordingly. I am sending my log for analysis. |
[2025-02-05 07:40:08] |
Pedro7 - Posts: 25 |
Same here
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[2025-02-05 07:43:36] |
User526268 - Posts: 7 |
Same here
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[2025-02-05 07:47:43] |
User526268 - Posts: 7 |
It looks like it was the "Chicago" based server. I just changed to "Europe" and is working fine
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[2025-02-05 07:47:58] |
User566046 - Posts: 2 |
Rithmic live account disconnected about 30 minutes ago, was working fine for months Please advise Edit: Europe working, thanks guys Date Time Of Last Edit: 2025-02-05 08:00:37
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[2025-02-05 07:58:43] |
Pedro7 - Posts: 25 |
Correct, Europe is working.
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[2025-02-05 08:39:18] |
mlt124000 - Posts: 33 |
Any way to avoid this [in the future] or know 'when to switch to europe'?... or do we just use europe now?
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[2025-02-05 09:09:21] |
Sierra_Chart Engineering - Posts: 18350 |
We have contacted Rithmic about this connectivity issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2025-02-05 09:50:47] |
UnleashedPiglet - Posts: 63 |
No. EU is down as well, either Frankfurt or Europe. Actually it was, but I just updated my Sierra and it stopped. When I rolled back to the December version it connected but it's stalling every minute or so, no times and sales, no p/s. Now gone completely. Date Time Of Last Edit: 2025-02-05 10:13:54
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