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Date/Time: Sun, 09 Feb 2025 04:13:52 +0000



[User Discussion] - Cannot connect to Rithmic paper server all of a sudden

View Count: 148

[2025-02-05 07:00:57]
joshtrader - Posts: 501
Noticed I was disconnected, and can't connect now. Restarted. Have not upgraded versions recently, am on 2726, so that should not be an issue. No config changed at all, just all of a sudden it will not connect.

I can manually connect using R|Trader pro. I am waiting to hear from other SC and non-SC users to see whether they are having issues, and will update this thread accordingly.

I am sending my log for analysis.
[2025-02-05 07:40:08]
Pedro7 - Posts: 25
Same here
[2025-02-05 07:43:36]
User526268 - Posts: 7
Same here
[2025-02-05 07:47:43]
User526268 - Posts: 7
It looks like it was the "Chicago" based server. I just changed to "Europe" and is working fine
[2025-02-05 07:47:58]
User566046 - Posts: 2
Rithmic live account disconnected about 30 minutes ago, was working fine for months

Please advise

Edit: Europe working, thanks guys
Date Time Of Last Edit: 2025-02-05 08:00:37
[2025-02-05 07:58:43]
Pedro7 - Posts: 25
Correct, Europe is working.
[2025-02-05 08:39:18]
mlt124000 - Posts: 33
Any way to avoid this [in the future] or know 'when to switch to europe'?... or do we just use europe now?
[2025-02-05 09:09:21]
Sierra_Chart Engineering - Posts: 18350
We have contacted Rithmic about this connectivity issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2025-02-05 09:50:47]
UnleashedPiglet - Posts: 63
No. EU is down as well, either Frankfurt or Europe.
Actually it was, but I just updated my Sierra and it stopped. When I rolled back to the December version it connected but it's stalling every minute or so, no times and sales, no p/s.

Now gone completely.
Date Time Of Last Edit: 2025-02-05 10:13:54

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