Support Board
Date/Time: Sat, 03 May 2025 02:14:13 +0000
chatname chnage request
View Count: 175
| [2025-01-31 11:17:06] |
| tickhead - Posts: 14 |
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hello. yesterday you merged 2 of my accounts. one was tickhead the other was T1ckH3ad. i think the T1ckH3ad one has the chat name as tickhead. i cant seem to be able to log into that one now. I am just trying to change the chat name on this account to tickhead from tickhead old. it would be much appriciated. Also, just double checking there's no point activating any live data feeds until 1st of the month tomorrow right? thanks |
| [2025-01-31 16:21:59] |
| John - SC Support - Posts: 39640 |
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We have removed the information from the old account, so you can now update your current one as you want. -- Yes, you should wait until tomorrow (February 1, 2025) before you activate any exchanges, as the exchanges are not pro-rated. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-31 16:58:40] |
| tickhead - Posts: 14 |
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thank you!
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| [2025-02-03 18:49:43] |
| Sierra_Chart Engineering - Posts: 19399 |
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Also you can manage the account information for the account you are currently using here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo#MoveToTop Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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