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Date/Time: Thu, 25 Apr 2024 12:23:05 +0000



Disconnected from Sierra chart EUREX feed.

View Count: 858

[2014-09-18 08:42:47]
Pawel_Szpak - Posts: 48
Hi,

can't connect. Was ok earlier this morning. Now suddenly gone.
SC Exchange Data | Server Info - Server Name: SC Real-Time Server. | 2014-09-18 09:40:57
SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-09-18 09:40:57
SC Exchange Data | Logon error from server : Not authorized. | 2014-09-18 09:40:57
Socket (1116) | Shutdown and closed. | 2014-09-18 09:40:57
SC Exchange Data | Disconnected from the server. | 2014-09-18 09:40:57
SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-09-18 09:40:57
Using username 0 | 2014-09-18 09:40:59
SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-09-18 09:40:59
Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-09-18 09:40:59
Socket (2128) | Connected. | 2014-09-18 09:41:00
SC Exchange Data | Connected to server. | 2014-09-18 09:41:00
SC Exchange Data | Sending logon request message. | 2014-09-18 09:41:00
SC Exchange Data | Server Info - Server Name: SC Real-Time Server. | 2014-09-18 09:41:26
SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-09-18 09:41:26
SC Exchange Data | Logon error from server : Not authorized. | 2014-09-18 09:41:26
Socket (2128) | Shutdown and closed. | 2014-09-18 09:41:26
SC Exchange Data | Disconnected from the server. | 2014-09-18 09:41:26
SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-09-18 09:41:26
Using username 0 | 2014-09-18 09:41:28
SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-09-18 09:41:28
Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-09-18 09:41:29
Socket (1116) | Connected. | 2014-09-18 09:41:29
SC Exchange Data | Connected to server. | 2014-09-18 09:41:29
SC Exchange Data | Sending logon request message. | 2014-09-18 09:41:29

[2014-09-18 09:00:37]
Sierra Chart Engineering - Posts: 104368
This problem is now resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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