Support Board
Date/Time: Sat, 03 May 2025 16:00:09 +0000
Initialization error: Sub Instance
View Count: 110
| [2025-01-24 03:47:50] |
| User699988 - Posts: 12 |
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Dear Sierra Team, I updatet my Sierra Software, it is a Chart Instance 2 which I use for SC Data Services. Since the Update was installed, I cannot start Sierra anymore. It Says: "Initialization error: This is a Sub Instance. It must only be started with File >> New Instance." I also noticed that the Software crashed relatively often just before downloading the update, which was the reason, why I downloaded the update in the beginning. Can you help me? Thank you in advance. |
| [2025-01-24 15:00:59] |
| Sierra_Chart Engineering - Posts: 19399 |
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We apologize for this. We will solve this today with a new version. Just give us about 30 minutes. For the time being, go back to an earlier version. To do that, follow the instructions here (Full Control Rollback Procedure): Software Download: Full Control Rollback Procedure Install the version 2732. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-24 15:01:36
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