Support Board
Date/Time: Tue, 17 Jun 2025 06:16:46 +0000
Forex Data Delay Problem
View Count: 415
| [2025-01-01 23:10:37] |
| User452864 - Posts: 13 |
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Hi, starting on December 31 at 3 pm CST my forex data that was realtime started showing delayed and realtime price is not showing. Can you please help me with this issue? Also my CFD data is not showing realtime price for any of CFDs I am tracking like NAS100 or SPX500
Date Time Of Last Edit: 2025-01-01 23:11:08
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 Screenshot 2025-01-01 170802.png / V - Attached On 2025-01-01 23:08:16 UTC - Size: 183.53 KB - 116 views |
| [2025-01-02 00:47:15] |
| Sierra_Chart Engineering - Posts: 19938 |
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The Forex data provided by Sierra Chart comes from FXCM and they are not transmitting Forex data at this time. This would also mean they would not be transmitting CFD data either. We expect the data feed from FXCM to resume later this evening. Probably closer to midnight US Eastern time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-05 22:39:04] |
| User467500 - Posts: 28 |
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is fxcm forex real time datafeed free with Sierra?
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| [2025-01-05 23:19:37] |
| Sierra_Chart Engineering - Posts: 19938 |
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There is no additional cost for this. It is available with all Service Packages.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-05 23:19:47
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| [2025-04-02 14:49:10] |
| User452864 - Posts: 13 |
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Hello, I paid for non professional without futures account data 78 and also the cfd/forex data I get for 45. In total I paid the $124 literally a few days ago and now you guys disconnected my live data on ES and NQ. What is the problem??? I paid for it. Please turn it back on.
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| [2025-04-02 16:00:05] |
| John - SC Support - Posts: 40440 |
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We see that you have the "CME E-Mini for Professionals and Users Without a Trading Account" active. If you are still having an issue, then let us know what is occurring.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-02 20:39:11] |
| User452864 - Posts: 13 |
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Can you please explain what's going on? you guys are rejecting my agreements again and not letting me get live data. what is the problem????
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| [2025-04-02 20:41:43] |
| User452864 - Posts: 13 |
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I paid to get live data as user without an account. That's exactly what I did last month and everything was fine until after midnight last night. I really don't understand the issue. What am I still not able to get data and you guys are rejecting the agreements I sign, even though it literally says if you don't have an account leave it blank but you will still pay the cme fee. That's exactly what I did but you guys are rejecting it. Can someone explain what I need to do please.
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| [2025-04-02 21:21:54] |
| John - SC Support - Posts: 40440 |
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If you are going to pay the Professional exchange fees, then do not worry about the agreements. It does not matter in this case. They keep getting rejected, as you must also be stating that you are a Non-Professional, therefore most people in this situation are trying to get the data at the non-professional rates. With regards to the data, we have responded in another thread asking for your log. Please respond only in that thread going forward regarding the data not working. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-03 11:52:57] |
| User452864 - Posts: 13 |
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Hi John, my live data has been restored. Thank you!
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