Support Board
Date/Time: Tue, 06 May 2025 20:32:24 +0000
Heatmap does not populate consistently
View Count: 193
| [2024-12-09 10:22:04] |
| User367161 - Posts: 19 |
|
Hi, I have a problem with the population of the heatmap. It does populate in the present, that is once I opened SC and the chartbook. I do however want about 2 days into the past. I assume there are some faulty settings on my side, so I attached several settings screenshots. Best regards, Andreas https://www.sierrachart.com/image.php?Image=1733739182689.png https://www.sierrachart.com/image.php?Image=1733739499704.png https://www.sierrachart.com/image.php?Image=173373956477.png |
| [2024-12-09 10:31:57] |
| User367161 - Posts: 19 |
|
I can see, the images didn't load propperly. I'm sorry I cant upload a version that includes the settings windows ... So here is the chart only: https://www.sierrachart.com/image.php?Image=1733739863659.png Here a description of (in my eyes) relevant settings: Global Settings >> Sierra Chart Server Settings >> General Support Downloading Historical Market Depth Data:Yes Max Historical Market Depth Days to Download:5 Use Separate Connection For Market By Order Data:Yes Use Real-Time Data Compression:Standard Compression Chart Settings >> Data Limiting Chart Data Type:Intraday Chart Load Data Limiting Method:Use Number Of Days To Load Days To Load for Intraday Chart Data Type:2 Market Depth Historical Graph: Default settings |
| [2024-12-09 18:03:20] |
| John - SC Support - Posts: 39675 |
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Refer to the following, particularly step #8: Market Depth Historical Graph: Downloading Of Historical Market Depth Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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