Support Board
Date/Time: Sun, 08 Feb 2026 03:38:50 +0000
Plans for Multi-Factor Authentication?
View Count: 2184
| [2025-12-07 09:01:08] |
| Sierra_Chart Engineering - Posts: 22716 |
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You can use any kind of an authenticator app that generate one-time passwords. Even one on a mobile phone. There are many of them available.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-07 14:57:14] |
| User925540 - Posts: 146 |
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Ok, so how would it work? Let's say the user download/use Microsoft's (your favorite supplier) authenticator on their phone, they would need to scan a QR or insert a code manually that would setup the authenticator to generate the TOTP. SC will provide that QR/code to the authenticator or will the user need ANOTHER 3rd party software for that? |
| [2025-12-08 15:49:55] |
| John - SC Support - Posts: 44494 |
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The Sierra Chart website generates the QR code that you scan using your chosen authenticator.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-08 23:29:17] |
| User925540 - Posts: 146 |
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That sounds good. Even more secure than email in that case. Thank you!
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| [2025-12-19 19:33:10] |
| User925540 - Posts: 146 |
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Just wanted to thank you once again, I've checked this out in the latest prerelease, it works perfectly with authenticator apps on both the web and desktop logins.
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| [2025-12-19 20:58:54] |
| Sierra_Chart Engineering - Posts: 22716 |
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This is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-22 16:19:43] |
| TonyCipriani - Posts: 77 |
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I activated 2FA E-mail. Does it only work for logging into web, and not the desktop software? Thanks |
| [2026-01-22 17:21:25] |
| John - SC Support - Posts: 44494 |
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The 2FA is present for both the website and the software. On the software login there is a box for "Optional 2FA Code". So if you have the 2FA setup for your account, then you must enter the code to login to your Sierra Chart software.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-23 14:10:27] |
| TonyCipriani - Posts: 77 |
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Got it, sorry I realized I had to update the software for it to work.
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