Support Board
Date/Time: Mon, 19 Oct 2026 14:56:58 +0000
Plans for Multi-Factor Authentication?
View Count: 3575
| [2025-12-07 09:01:08] |
| Sierra_Chart Engineering - Posts: 25217 |
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You can use any kind of an authenticator app that generate one-time passwords. Even one on a mobile phone. There are many of them available.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-07 14:57:14] |
| User925540 - Posts: 147 |
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Ok, so how would it work? Let's say the user download/use Microsoft's (your favorite supplier) authenticator on their phone, they would need to scan a QR or insert a code manually that would setup the authenticator to generate the TOTP. SC will provide that QR/code to the authenticator or will the user need ANOTHER 3rd party software for that? |
| [2025-12-08 15:49:55] |
| John - SC Support - Posts: 48245 |
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The Sierra Chart website generates the QR code that you scan using your chosen authenticator.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-08 23:29:17] |
| User925540 - Posts: 147 |
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That sounds good. Even more secure than email in that case. Thank you!
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| [2025-12-19 19:33:10] |
| User925540 - Posts: 147 |
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Just wanted to thank you once again, I've checked this out in the latest prerelease, it works perfectly with authenticator apps on both the web and desktop logins.
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| [2025-12-19 20:58:54] |
| Sierra_Chart Engineering - Posts: 25217 |
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This is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-22 16:19:43] |
| TonyCipriani - Posts: 155 |
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I activated 2FA E-mail. Does it only work for logging into web, and not the desktop software? Thanks |
| [2026-01-22 17:21:25] |
| John - SC Support - Posts: 48245 |
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The 2FA is present for both the website and the software. On the software login there is a box for "Optional 2FA Code". So if you have the 2FA setup for your account, then you must enter the code to login to your Sierra Chart software.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-23 14:10:27] |
| TonyCipriani - Posts: 155 |
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Got it, sorry I realized I had to update the software for it to work.
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| [2026-05-15 08:39:31] |
| User01337 - Posts: 51 |
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Where I can set it up? I could not find 2FA settings from User Control Panel page.
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| [2026-05-15 12:02:13] |
| Sierra_Chart Engineering - Posts: 25217 |
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First you must be running an up-to-date version of Sierra Chart. Instructions to update: Software Download: Fast Update And then go to this page: https://www.sierrachart.com/UserControlPanel.php?page=2FA You first need to verify your email address. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-15 12:05:02] |
| User01337 - Posts: 51 |
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Thanks. There was no link to that page in User Control Panel.
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| [2026-05-15 12:07:29] |
| Sierra_Chart Engineering - Posts: 25217 |
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When you are on the Account Control panel: https://www.sierrachart.com/UserControlPanel.php#MoveToTop You will see a second row of menus, and one of them is named "Account Panel". You will find a link to the Two Factor Authentication page in that menu list. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-05-15 12:08:09
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| [2026-10-19 13:19:55] |
| florian87 - Posts: 7 |
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Dear Sierra Chart Engineering Team, I appreciate the existing TOTP-based authentication. However, I would like to request support for physical FIDO2/WebAuthn security keys, such as the YubiKey 5C NFC. Ideally, this would include: - Support for at least three independent hardware keys. - Authentication for both the website and Windows desktop application. - Phishing-resistant 2FA and, ideally, passwordless login. - Secure account recovery if a key is lost. Are there any plans to implement FIDO2/WebAuthn hardware security key support? Thank you for considering this security improvement. |
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