Support Board
Date/Time: Wed, 07 May 2025 00:42:13 +0000
overlapping big and offer pricing on Eurex products
View Count: 142
| [2024-12-02 14:03:33] |
| Marexmah - Posts: 1 |
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Hi am having trouble with overlapping contract and price data on my DOM for Eurex products.. I have disconnected and reconnected and rebooted my machine.. is there a problem at the moment?.. is there anything else i can do?
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| [2024-12-02 19:16:49] |
| John - SC Support - Posts: 39675 |
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Please get us an image of what you are seeing by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-02 20:26:42] |
| Sierra_Chart Engineering - Posts: 19461 |
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We know about this and we are resolving this issue, this week. We apologize for this issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-02 21:16:28] |
| Sierra_Chart Engineering - Posts: 19461 |
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We expect to have this problem resolved this evening for EUREX and it should no longer be an issue going forward. If it is not resolved this evening, it will be resolved this week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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