Support Board
Date/Time: Wed, 07 May 2025 16:47:41 +0000
Order Allocation to trade accounts doesn't operate properly
View Count: 170
| [2024-11-21 18:11:29] |
| Galmik - Posts: 37 |
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Hi John I have three accounts connected on my trade Window and since yesterday i can't execute from one account orders to all accounts connected. I downloaded current version and the problem still remains. It is the first time this happens i havent faced problem with that before what should i do Thank you Michael |
| [2024-11-21 19:57:12] |
| John - SC Support - Posts: 39675 |
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What exactly is occurring? And is the option for "Order Allocation to Trade Accounts" enabled (is there a checkmark next to this on the Trading Window under "M >> Settings")?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-21 22:15:43] |
| Galmik - Posts: 37 |
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Yes the option is ticked on trade allocation to trade accounts Then I give an order an it only executes on the account that I got the order and on the other acccounts |
| [2024-11-21 22:22:23] |
| John - SC Support - Posts: 39675 |
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Sorry, we are not understanding this: Then I give an order an it only executes on the account that I got the order and on the other acccounts
The wording is stating that the trade is executed on the selected account and on the other accounts. Meaning that there is not an issue, as the other accounts are getting the trade. If you meant to say that it is not executing on the other accounts, then please get us your "Trade Service Log" after you try to place an order and it is not copied to the other accounts by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-21 23:46:43] |
| Galmik - Posts: 37 |
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Yes i meant to say that it is not executing on the other accounts and the Trade service log, when i try to open more that 1 contract on ES, says: 2024-11-21 23:42:52.787 | Rithmic Direct - DTC (Order reject). Info: Rejected at RMS - Total buy quantity of account would exceed its limit. Internal Order ID: 97573. Service Order ID: 246868673. Symbol: ESZ4.CME. Account: S1Nov148211306 * 2024-11-21 23:42:52.787 | Rithmic Direct - DTC (Order reject). Info: Rejected at RMS - Total buy quantity of account would exceed its limit. Internal Order ID: 97576. Service Order ID: 246868674. Symbol: ESZ4.CME. Account: S1Nov148224262 * |
| [2024-11-22 14:49:59] |
| John - SC Support - Posts: 39675 |
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So the Order Allocation is working, the problem is something about your account. You need to ask your broker about why you are getting those rejection messages for those accounts.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-22 14:55:43] |
| Galmik - Posts: 37 |
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Ok Will try that too I thought that Sierra had problem and i couldnt place orders. I will get back to you Thank you for your time John Michael |
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