Support Board
Date/Time: Sun, 02 Nov 2025 00:36:21 +0000
Service Balance Email
View Count: 421
| [2024-11-06 06:58:18] |
| Profile Trader - Posts: 177 |
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Why do I keep getting an email from SC about my service balance every hour for the last 6 hours?
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| [2024-11-06 08:15:34] |
| moe1up - Posts: 28 |
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Same for me.
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| [2024-11-06 09:12:45] |
| User951063 - Posts: 1 |
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Same here
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| [2024-11-06 10:35:05] |
| srdjank - Posts: 1 |
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Yes, how do I opt out of this? Highly annoying and spammy
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| [2024-11-06 15:20:08] |
| John - SC Support - Posts: 42699 |
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Sorry, this was due to a change on our end. This has been resolved.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-07 05:59:01] |
| Profile Trader - Posts: 177 |
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It has not been resolved I am continually getting emails
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| [2024-11-07 15:38:03] |
| John - SC Support - Posts: 42699 |
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Profile Trader: Please verify that you have received emails after 09:00 Central US Time. Are you still receiving emails? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-07 17:29:08] |
| Profile Trader - Posts: 177 |
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I received 6-8 more last night around 10pm EST... I have not received any since. This was well after your response at 10:20:08 on the 6th noting the issue had been resolved. Thanks, Doug |
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