Support Board
Date/Time: Tue, 04 Nov 2025 10:37:43 +0000
no connection
View Count: 1035
| [2014-09-05 19:54:18] |
| User61563 - Posts: 1 |
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I signed up with Apex and Sierra charts about one week ago and cannot get connected. Every time I try to connect I get the message " trying to connect". The message board said the "socket" was not working. I have had John Nyugen try to set up my charts today, and he could not figure out what was wrong either. I am located about 30 miles west of Chicago, Il. and use Comcast for my tv, phone and internet. I have a total wireless system, Apex said I probably need a hard wire to my laptop?? Thanks, Bill |
| [2014-09-05 20:30:43] |
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We have extended your Sierra Chart trial. We see you are running an older version of Sierra Chart. Update with Help >> Download Current Version. For help with connection problems to OEC/Apex, follow the instructions here: https://www.sierrachart.com/index.php?page=doc/openecry.php#OECConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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