Support Board
Date/Time: Tue, 04 Nov 2025 10:37:44 +0000
SC/Rithmic, Live Order Fill Data from Server Download Issue
View Count: 1272
| [2014-09-03 21:00:41] |
| Futures Operator - Posts: 239 |
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I followed the instructions here: https://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#ClearingtheLog To clear Non-Simulated Order Fills for a specific symbol/account, due to inaccurate/missing fill data, to start clean and clear an inaccurate position report on my chart/trade stats for charts/trade activity log due to a missing fill. This cleared the inaccurate position, but I can't get the Order Fill data back from the server from today, I have tried disconnecting/reconnecting, restarting Sierrachart, rolling back from v1185 to prior good version v1174, Refresh Trade Data, etc. Date Time Of Last Edit: 2014-09-03 21:01:36
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| [2014-09-03 21:27:35] |
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This means the server has no order fills available.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-04 00:26:45] |
| Futures Operator - Posts: 239 |
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Is that normally the case, or with Rithmic/Crossland? I saved the Trade Activity Log data as a text file, how can I re-integrate it back in to get back the fills I cleared for that symbol/account? |
| [2014-09-04 18:15:51] |
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Yes, this does not seem unexpected especially if you are connecting to the server near the end of the day. You cannot reload the Trade Activity Log from a text file. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-04 18:42:06] |
| Futures Operator - Posts: 239 |
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It was during the middle of the NY day session, before/around 12pm.
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| [2014-09-04 18:52:11] |
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OK, we cannot help with this. We do not control or fully understand the Rithmic system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-06 03:35:48] |
| Futures Operator - Posts: 239 |
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Please consider the ability to restore the Trade Activity Log from a saved file, it's frustrating having lost my trade history for that symbol with no way to restore the stats in SC. I realize now I should have edited the Log rather than clearing it.
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