Support Board
Date/Time: Sun, 11 May 2025 23:12:49 +0000
Trade window is not showing my trades
View Count: 259
| [2024-09-06 23:43:09] |
| User756716 - Posts: 32 |
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I'm using Interactive broker with Sierra Chart via the API. This morning when I executed a trade from SC the trade went through but when I flatten the trade from SC it was still active on Interactive broker. My trade window is not showing the trade nor is the trade activity log shows when I exit the trade. See attached log file and screen shot. I had to call IB to exit the trade because SC wasn't showing that I was in a trade. Why is my trades not being shown in the trade window or why it didn't cancel when I put in the order?
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 Screenshot 2024-09-06 103758.png / V - Attached On 2024-09-06 23:42:54 UTC - Size: 59.18 KB - 73 views Screenshot 2024-09-06 104824.png / V - Attached On 2024-09-06 23:43:03 UTC - Size: 138.59 KB - 78 views |
| [2024-09-09 13:44:32] |
| Sierra_Chart Engineering - Posts: 19547 |
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The problem is you are not using the right symbol. The correct symbol for MES is in File >> Find Symbol. Correct all (very important) instances of MES in that instance of Sierra Chart. The correct symbol, follows a pattern like this: MES-######-CME-USD Also for CME group trading we recommend using Teton order routing: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-09 13:45:00
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