Support Board
Date/Time: Sun, 11 May 2025 01:43:07 +0000
SC is disconnecting during Trading
View Count: 158
| [2024-09-04 06:58:27] |
| User122704 - Posts: 14 |
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I am Sending Message Log via message log "Send for Analysis". SC disconnected for the first time in the middle of a trade and took quite a while to reconnect. Had to reboot computer and SC and that did not solve issue. After about 20 min it connected on its own again. I did try to go File -> Disconnect--> Reconnect and nothing worked. I am unclear on why this is happening.
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| [2024-09-04 20:15:16] |
| John - SC Support - Posts: 39699 |
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You have the following error in your log: DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. *
You had a connectivity issue at that time. Refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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