Support Board
Date/Time: Wed, 05 Nov 2025 14:19:18 +0000
Intermittent connection
View Count: 378
| [2024-08-26 12:38:45] |
| User779313 - Posts: 6 |
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Hi, my data feed is intermittent today. error message - 2024-08-26 14:24:16.135 | DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * Is there a Denali connection problem ? Thanks, Chris. |
| [2024-08-26 12:49:04] |
| kjazz1 - Posts: 1 |
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I'm having similar problems with Sierra connecting to Denali this morning. Tried to ping the Denali servers myself and got no connection. IPs I tried: - 67.214.125.3 - 67.214.125.4 - 67.214.125.6 - 69.39.70.243 |
| [2024-08-26 14:02:38] |
| User779313 - Posts: 6 |
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Currently completely untradable and a total waste of a day !
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| [2024-08-26 19:20:39] |
| John - SC Support - Posts: 42772 |
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Refer to the following regarding that error: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-26 20:12:19] |
| User69420 - Posts: 4 |
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Hello, I'm also getting disconnects today. 2024-08-26 15:47:09.315 | DTC Client socket (7) | Close event error. Unknown Windows error code 10053. * 2024-08-26 15:47:09.315 | DTC Client socket (7) | Socket gracefully closed by remote side. 2024-08-26 15:47:09.315 | DTC Client socket (7) | CloseSocket call. 2024-08-26 15:47:09.315 | DTC Client socket (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-08-26 15:47:09.315 | DTC Client socket (7) | Closed. 2024-08-26 15:47:09.315 | Denali Data Feed | Waiting for socket receive thread to end 2024-08-26 15:47:09.316 | DTC Client socket (0) | CloseSocket call. 2024-08-26 15:47:09.316 | Denali Data Feed | Disconnected from the server. 2024-08-26 15:47:09.316 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-08-26 15:47:12.317 | Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 10048 2024-08-26 15:47:12.342 | DTC Client socket (3) | Creating socket. 2024-08-26 15:47:12.345 | DTC Client socket (3) | New receive buffer size: 5242880 2024-08-26 15:47:12.345 | DTC Client socket (3) | Connecting to IP: 69.39.70.244. 2024-08-26 15:47:12.405 | Denali Data Feed | Network connection to server complete. 2024-08-26 15:48:49.802 | DTC Client socket (3) | Close event error. Unknown Windows error code 10053. * 2024-08-26 15:48:49.802 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-08-26 15:48:49.803 | DTC Client socket (3) | CloseSocket call. 2024-08-26 15:48:49.803 | DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-08-26 15:48:49.803 | DTC Client socket (3) | Closed. 2024-08-26 15:48:49.803 | Denali Data Feed | Waiting for socket receive thread to end 2024-08-26 15:48:49.803 | DTC Client socket (0) | CloseSocket call. 2024-08-26 15:48:49.803 | Denali Data Feed | Disconnected from the server. 2024-08-26 15:48:49.803 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-08-26 15:48:52.804 | Denali Data Feed | Connecting to the server ds25-2.sierracharts.com. Port 10048 2024-08-26 15:48:52.829 | DTC Client socket (3) | Creating socket. 2024-08-26 15:48:52.832 | DTC Client socket (3) | New receive buffer size: 5242880 2024-08-26 15:48:52.832 | DTC Client socket (3) | Connecting to IP: 67.214.125.9. 2024-08-26 15:48:52.895 | Denali Data Feed | Network connection to server complete. 2024-08-26 15:58:13.100 | DTC Client socket (3) | Close event error. Unknown Windows error code 10053. * 2024-08-26 15:58:13.101 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-08-26 15:58:13.101 | DTC Client socket (3) | CloseSocket call. 2024-08-26 15:58:13.101 | DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-08-26 15:58:13.101 | DTC Client socket (3) | Closed. 2024-08-26 15:58:13.101 | Denali Data Feed | Waiting for socket receive thread to end 2024-08-26 15:58:13.101 | DTC Client socket (0) | CloseSocket call. 2024-08-26 15:58:13.101 | Denali Data Feed | Disconnected from the server. 2024-08-26 15:58:13.101 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-08-26 15:58:16.102 | Denali Data Feed | Connecting to the server ds32-2.sierracharts.com. Port 443 2024-08-26 15:58:16.131 | DTC Client socket (3) | Creating socket. 2024-08-26 15:58:16.134 | DTC Client socket (3) | New receive buffer size: 5242880 2024-08-26 15:58:16.134 | DTC Client socket (3) | Connecting to IP: 67.214.125.4. 2024-08-26 15:58:16.192 | Denali Data Feed | Network connection to server complete. |
| [2024-08-26 20:29:52] |
| user_xyz - Posts: 496 |
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Same problem for me today on Denali. 3 connection issues in about the last 2 hrs last being about 10 min ago.
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| [2024-08-26 21:14:08] |
| John - SC Support - Posts: 42772 |
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We have noticed the disconnections this afternoon and we have contacted our ISP about this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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