Support Board
Date/Time: Sun, 11 May 2025 20:49:29 +0000
Edit Copy Chart image does not seem to work?
View Count: 283
| [2024-08-21 07:15:07] |
| Gabor Maly - Posts: 13 |
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Dear SC Since the last release the function Edit > Copy Chart image does not work at my end, I click on it, try to paste it in the destination file like I have always done for ages and nothing happens. Looked through the thread but noone else seemed to raise this as an issue so may as well be some bug at my end but could you please just verify this is working. Latest release did not seem to touch this area so strange but you never know. Thank you Regards |
| [2024-08-21 12:44:24] |
| Sierra_Chart Engineering - Posts: 19547 |
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We will resolve this. We apologize for the delay.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-30 09:29:25] |
| User687917 - Posts: 75 |
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Is it resoved? In SC v2667 function "Copy Chart Image" do nothing. I've upgraded to v2669 (pre-release then) solved temporarily, BUT now in v2670 when i click to "Copy Chart Image" seems to copy image, but i could not paste in document (Word), it remains in my clipboard, and i need to click it in my clipboard to paste image then in document... something very strange |
| [2024-08-30 13:44:48] |
| Sierra_Chart Engineering - Posts: 19547 |
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We tested version 2672 and pasted the image put on the clipboard, into three different programs , all made by different developers. Including Windows Paint. There is no issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-30 14:10:44] |
| User687917 - Posts: 75 |
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Thanks, then i'll try But the current version is 2671,and in your website says that's the same as pre-release. |
| [2024-08-30 16:20:35] |
| John - SC Support - Posts: 39699 |
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Please update to 2671. We are not seeing an issue with the copying of a chart image in this release either. We also tried pasting the copied image into Word, and we do not see any issue. If you are having a problem with Word specifically and this functionality, then this would be a Microsoft issue and not something we can help with. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-30 19:12:43] |
| User687917 - Posts: 75 |
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I've upgraded to 2671 and tried it. I'm not in Windows, i use Manjaro and problem is with Obsidian I've tried with LibreOffice Writter (similar to Word) and copy-paste works well, so, the problem will be with my clipboard or Obsidian. Thanks for your Support |
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