Support Board
Date/Time: Wed, 14 May 2025 20:11:48 +0000
NO TETON/Denali DATA!
View Count: 422
| [2024-07-16 14:21:21] |
| jmftattoo - Posts: 99 |
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Data just stopped flowing around 10am on Teton/denali. I cant access anything. when I close out and open a new ES chart it wont load past 09:32am and i cant redownload the data. All market depth is gone, and I do anything. Then checked trading evaluator on some of my prop accts, and same issue there. cant access anything.
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| [2024-07-16 14:28:07] |
| jmftattoo - Posts: 99 |
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I am also getting a Download failed error for symbol ESU24_FUT_CME. nothing is working. platform completely frozen on all fronts. downloaded new pre-release as well, and nothing.
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| [2024-07-16 14:28:51] |
| seandunaway - Posts: 348 |
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mine is down too.. friendly reminder that the web trading *is* working if you need to flatten positions or cancel orders https://www.sierrachart.com/UserControlPanel.php?page=TradeAccountDataAndOrderEntry_v2 Date Time Of Last Edit: 2024-07-16 14:29:36
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| [2024-07-16 14:31:25] |
| GlennDB - Posts: 10 |
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Same here stopped at 10:03 market time. This makes the second time this month data stopped.
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| [2024-07-16 14:41:23] |
| jmftattoo - Posts: 99 |
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friendly reminder that the web trading *is* working if you need to flatten positions or cancel orders
You cant even connect right now via webtrading. so no that isnt an option. |
| [2024-07-16 14:44:57] |
| seandunaway - Posts: 348 |
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i can connect to order routing via teton. it's just the denali data feed across the various connections that is down for me.
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 webtrading.png / V - Attached On 2024-07-16 14:44:47 UTC - Size: 78.44 KB - 66 views |
| [2024-07-16 14:48:30] |
| jmftattoo - Posts: 99 |
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i am pressing connect on all of them on webtrading and cant connect at all
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| [2024-07-16 14:54:18] |
| seandunaway - Posts: 348 |
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that's alarming :( so, it looks like mobile view won't connect but try main view.. image attached. |
| webtrading-mainview.gif / V - Attached On 2024-07-16 14:54:11 UTC - Size: 6.25 MB - 86 views |
| [2024-07-16 15:00:48] |
| jmftattoo - Posts: 99 |
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so, it looks like mobile view won't connect but try main view.. image attached.
Neither mate. Getting "False - WebSocket error." failure to connect message on "Main". |
| [2024-07-16 15:46:59] |
| Sierra_Chart Engineering - Posts: 19582 |
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We are aware of connectivity issues, from Nevada. We are looking into it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-16 15:48:35] |
| Sierra_Chart Engineering - Posts: 19582 |
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Here is the new web trading panel if you have any difficulty with the current one: https://apps.sierrachart.com/tradepanel/ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-16 16:01:39] |
| anthonyvegas - Posts: 19 |
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Yes, I'm in Las Vegas and having Denali/Teton connection issues. Other Las Vegas traders, please get in touch with me! :-)
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| [2024-07-16 16:09:39] |
| jmftattoo - Posts: 99 |
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Here is the new web trading panel if you have any difficulty with the current one:
your new trading panel is giving websocket error on prop accts, I can connect via teton. Teton on chart is still not loading any data and is stalled at around 10am this morning. nothing will load. |
| [2024-07-16 16:14:39] |
| Sierra_Chart Engineering - Posts: 19582 |
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The web trading panel does not work with Rithmic. If that is what you are referring to by "prop accounts". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-16 16:17:24] |
| jmftattoo - Posts: 99 |
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orders are fine, im not worried about them. Teton is still not receiving data. https://www.sierrachart.com/image.php?Image=1721146636124.png
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| [2024-07-16 16:50:11] |
| jmftattoo - Posts: 99 |
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tracert output Tracing route to ds28.sierracharts.com [67.214.125.5] over a maximum of 30 hops: 1 4 ms 1 ms 1 ms 192.168.0.1 2 4 ms 3 ms 3 ms ip72-193-250-1.lv.lv.cox.net [72.193.250.1] 3 4 ms 2 ms 3 ms 172.28.239.72 4 14 ms 3 ms 2 ms 100.120.102.90 5 3 ms 4 ms 4 ms 100.120.102.28 6 18 ms 15 ms 16 ms sanjbprj01-ae1.rd.sj.cox.net [68.1.1.225] 7 * 18 ms * port-channel5.core3.sjc2.he.net [66.220.12.165] 8 * * * Request timed out. 9 * * * Request timed out. 10 * * 54 ms 100ge0-79.core1.stl1.he.net [184.104.188.81] 11 * * * Request timed out. 12 64 ms 62 ms 64 ms port-channel6.core2.det1.he.net [184.105.81.165] 13 69 ms 67 ms 71 ms 123-net-inc.10gigabitethernet0-3.core2.det1.he.net [184.105.48.202] 14 72 ms 67 ms 69 ms 67.214.125.193 15 70 ms 68 ms 68 ms 67.214.125.5 Trace complete. Date Time Of Last Edit: 2024-07-16 16:54:33
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| [2024-07-16 17:03:01] |
| Sierra_Chart Engineering - Posts: 19582 |
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For the solution, refer to post #4 here: Notice: Internet Connectivity Issues for Some Users Affecting Rithmic/Denali Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-16 17:03:08
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