Support Board
Date/Time: Sun, 11 May 2025 18:53:19 +0000
I am having trouble logging in.
View Count: 996
| [2014-08-26 18:14:31] |
| User48557 - Posts: 138 |
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I just received a new username and password from "Iron Beam" so I can use real-time Data with Sierra chart. I went to (Global Settings) then (Data and Trade Services) ,Then I typed my given username and password in the (market data connection details) and (trade connection details) then clicked (Iron Beam) as my service. Once I pressed ok nothing happends. It says at the top right corner "WAITING TO RECONNECT..." . Why is this happening?
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| [2014-08-26 20:31:20] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-26 23:39:15] |
| User48557 - Posts: 138 |
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Ok I just sent it out.
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| [2014-08-26 23:47:51] |
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We have looked at the Message Log and this is what we see: Iron Beam FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2014-08-26 18:36:50 Contact Iron Beam and let them know you are getting the message from CQG that is in bold. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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