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Date/Time: Fri, 19 Jul 2024 19:23:58 +0000



Freeze funds till back

View Count: 68

[2024-07-11 09:59:43]
Tofer - Posts: 38
Hello,

is it possible to freeze the funds if taking a break that could last for a couple of months? This is in the case when a package was paid in advance for multiple months.

Thank you
[2024-07-11 16:36:57]
John - SC Support - Posts: 33163
There is not a way to Freeze or Pause a subscription. What we can do for you is to refund any remaining Usage Time that is in whole month (31 day) increments back to your Services Surplus.

We can then refund your Services Surplus balance, less a $5.00 processing fee that we have for payment refunds, to your payment method. Or you can leave the funds in your account until you come back.

If you want to take advantage of either of these options, please post in the "Account Support Tickets" at the following link, and let us know what you would like for us to do:
https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets
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