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Date/Time: Tue, 07 May 2024 19:17:33 +0000



Order Entry Point Frozen

View Count: 780

[2014-08-26 13:50:34]
Roger Grace - Posts: 14
I use my SC for order entry.
For past 2 days I am not able to move the order value after entry. ??
Profit taker and stop all work OK.
Also when cancel this order it remains as "cancel pending" but is canceled at IB
Please help this is very inconvenient

[2014-08-26 15:32:18]
Sierra Chart Engineering - Posts: 104368
This is a typical IB Trade Order issue.

Follow steps 2 through 9 here:
http://www.sierrachart.com/index.php?page=doc/IB.php#SetupInstructions

If you still have a problem you will need to rely upon IB support for this. You can contact them at API@interactivebrokers.com.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-08-26 15:32:58

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