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Date/Time: Thu, 28 Mar 2024 20:52:49 +0000



ZenFire order messages - no orders placed

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[2013-05-07 23:11:47]
like2trade - Posts: 112
I am doing a trial of ZenFire and I am getting the following messages even though I have placed no orders. Do you know why this is happening? Thanks.


Rithmic service: Failure with order with Service Order ID: 43438046. User not permissioned | 2013-05-02 06:18:04
Rithmic service: Failure with order with Service Order ID: 43438060. User not permissioned | 2013-05-02 06:18:19
Trade Order Error - Rithmic order update (User not permissioned). Internal Order ID: 153. Symbol: ESM3-CME | 2013-05-02 06:18:19
Rithmic service: Failure with order with Service Order ID: 43438046. User not permissioned | 2013-05-02 06:19:16
Trade Order Error - Rithmic order update (User not permissioned). Internal Order ID: 152. Symbol: ESM3-CME | 2013-05-02 06:40:11
Rithmic service: Failure with order with Service Order ID: 43442023. User not permissioned | 2013-05-02 06:58:20
Trade Order Error - Rithmic order update (User not permissioned). Internal Order ID: 154. Symbol: TF FMM0013!-NYBOT | 2013-05-02 07:40:11
Rithmic service: Failure with order with Service Order ID: 43454362. User not permissioned | 2013-05-02 08:40:05
Trade Order Error - Rithmic order update (User not permissioned). Internal Order ID: 155. Symbol: 6EM3-CME | 2013-05-02 08:40:05
Rithmic service: Failure with order with Service Order ID: 43442023. User not permissioned | 2013-05-02 09:04:52
Rithmic service: Failure with order with Service Order ID: 43521051. User not permissioned | 2013-05-06 14:12:53
Trade Order Error - Rithmic order update (User not permissioned). Internal Order ID: 156. Symbol: TF FMM0013!-NYBOT | 2013-05-06 14:12:53
Rithmic service: Failure with order with Service Order ID: 43521051. User not permissioned | 2013-05-06 14:44:34
Rithmic service: Failure with order with Service Order ID: 43528086. User not permissioned | 2013-05-07 05:33:57
Trade Order Error - Rithmic order update (User not permissioned). Internal Order ID: 157. Symbol: 6JM3-CME | 2013-05-07 05:33:57


[2013-05-08 00:40:44]
Sierra Chart Engineering - Posts: 104368
Not totally certain about this. But it could have to do with the account being assigned to the trial is a common account used by other trial users. So you could be seeing orders from other users.


Please update Sierra Chart to the current version by selecting Help >> Download Current Version.

After that follow the Zen-Fire set up instructions here to use the correct service:

http://www.sierrachart.com/index.php?l=doc/ZenFire.php#SetupInstructions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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