Support Board
Date/Time: Tue, 18 Nov 2025 14:04:54 +0000
two duplicated bars on 5min chart (MNQ)
View Count: 97
| [2024-06-25 13:08:52] |
| Berliner JFK - Posts: 52 |
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I have two identical instances of Sierra Chart running in parallel. This morning I noticed that one of them had two extra bars, attached. The solution was to restart Sierra Chart, and the extra bars disappeared. This is not a problem for me at all. It does not affect my trading in any way. I love Sierra Chart and you guys rock! I just thought you'd want to know, in case it's a real issue. Thanks! Date Time Of Last Edit: 2024-06-25 13:14:52
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Private File Private File |
| [2024-06-25 13:26:16] |
| Sierra_Chart Engineering - Posts: 21482 |
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Those chart images are hard for us to understand. Only post a chart image following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) If there is any problem with the historical data in a chart, we recommend re-downloading it: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-25 13:26:49
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| [2024-06-25 17:40:46] |
| Berliner JFK - Posts: 52 |
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Understood, thanks. The problem disappeared when I refreshed SC. I cleaned up the existing screen shots, otherwise I'll wait until next time. Thanks again! Date Time Of Last Edit: 2024-06-25 17:41:01
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Private File Private File |
| [2025-11-18 07:04:12] |
| Berliner JFK - Posts: 52 |
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Hello, this problem happened again. This time there was a message in the log: 2025-11-18 00:55:02.214 | NQZ25 [CB][M] 5 Min #22 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2025-11-18 00:55:00.
Next Bar Date Time: 2025-11-18 00:50:00. Filename: NQZ25.scid Solving Out of of Order Timestamps Issue is helpful, but there is no mention of prevention. Is there a way to keep this from happening at all? Thank you very much for your help! My system runs 24/7 unattended and has been flawless. I love Sierra Chart and appreciate the excellent support! Date Time Of Last Edit: 2025-11-18 07:04:48
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Private File |
| [2025-11-18 07:09:57] |
| Sierra_Chart Engineering - Posts: 21482 |
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It is very hard to say why this happens. To correct it, simply re-download the data from before the duplicate timestamps: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart One possible reason this could happen is if you are sharing the data folder with another instance of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-11-18 07:10:04
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| [2025-11-18 07:50:50] |
| Berliner JFK - Posts: 52 |
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OK, thank you very much. In my case a simple "Reload and Recalculate" solves the problem. Is that a clue? Could add an automated "Reload and Recalculate" between bars...effective but really ugly. Thanks! |
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