Support Board
Date/Time: Sat, 01 Nov 2025 10:01:29 +0000
Delayed Data - DD
View Count: 1157
| [2024-06-17 15:26:41] |
| User104854 - Posts: 460 |
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My delayed data setting at the top of my chart shows -00:00:15. See attached image. Is this delayed by negative 15 seconds? What does that even mean? I've noticed a 1 second difference before but never this much. Why would this be happening and what needs to be done so that there isn't a delay?
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| Attachment Deleted. |
DD.png| [2024-06-17 15:43:56] |
| Sierra_Chart Engineering - Posts: 21272 |
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This means your computer's clock is not set accurately. We recommend using NTP. Enable this through Global Settings >> NTP Settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-17 15:44:05
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| [2024-06-17 16:20:05] |
| User104854 - Posts: 460 |
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It looks like it's already enabled. I've attached a screenshot. Any other settings I need to make?
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| [2024-06-17 16:35:06] |
| User104854 - Posts: 460 |
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Ever since I went to version 2644 it seems to be doing this. That's probably it. I just went to version 2646 and it isn't happening. It's back down to 00:00:00. You guys did something to version 2644. I'm good now. Thank you. Date Time Of Last Edit: 2024-06-17 16:44:07
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| [2024-09-16 17:24:19] |
| Eranox - Posts: 34 |
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Where is DD positioned? I cannot se it nor in hart header neither in Chartbook header...
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| [2024-09-16 19:06:41] |
| John - SC Support - Posts: 42699 |
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If you do not see the "DD:" in your Chart Header, then you would need to add the "Data Delay" option to your chart header. Refer to the following: Global Settings Menu: Customize Chart Header - Standard (Global Settings menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-17 14:10:15] |
| Eranox - Posts: 34 |
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Solved.. Thanks
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