Support Board
Date/Time: Tue, 04 Nov 2025 11:14:33 +0000
Sierra Chart suddenly crashing, also in Safe mode, V: 2646
View Count: 418
| [2024-06-16 19:35:14] |
| fabse - Posts: 10 |
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I am running my instance and it suddenly crashes - It is a sub instance - I have started it in safe mode - I have disabled OpenGL - I have restarted my computer multiple times (windows 11, latest, amd64) - Version: 2646, Rev: 50448M It happens when I either click the button "Folder" in the "Trade Acitivity Log" > "Trades" > "Save Log As" screen or when recompiling an ASCIL file. It does create a .dmp file in the Crashes folder. I get when pressing the "Folder" button: Unhandled exception at 0x00007FFCDC4E2583 (explorerframe.dll) in SierraChart.23464.dmp: 0xC0000005: Access violation reading location 0x00007FFCDDDA7C88. And I get when it happens during "Compile Visual C++ Release": Unhandled exception at 0x00007FFCFC734470 in SierraChart.2984.dmp: 0xC0000005: Access violation executing location 0x00007FFCFC734470. From the stracktrace: (it is the Main Thread( 00007FFD096E9D56 mov qword ptr [rsp+50h],rax What can I do here please? I can not really use it anymore. Date Time Of Last Edit: 2024-06-16 20:13:44
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| [2024-06-16 22:42:34] |
| fabse - Posts: 10 |
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Update: I was able to narrow it done. There seem to be two things going on: 1: The exception which came up when I was compiling an ASCIL was my mistake as I am using external resources which seems to be problematic when they change and the DLL is unloaded, it works when I manually release the DLLs and recompile. 2: The second exception: Unhandled exception at 0x00007FFCDC4E2583 (explorerframe.dll) in SierraChart.23464.dmp: 0xC0000005: Access violation reading location 0x00007FFCDDDA7C88. comes only up if OpenGL is enabled. I have the latest nvidia drivers installed but i keep getting the error. |
| [2024-06-17 21:59:56] |
| Sierra_Chart Engineering - Posts: 21299 |
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In this case just do not use OpenGL. We do not believe this is a problem within Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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