Login Page - Create Account

Support Board


Date/Time: Sat, 18 May 2024 23:30:33 +0000



QuoteBoard and Intraday Charts not updating with TD Ameritrade Data Feed

View Count: 1308

[2014-08-22 14:28:16]
Trader_RT - Posts: 35
Currently using Sierra Chart 1176 and the TD Ameritrade Data Feed isn't working correctly base on the QuoteBoard and Intraday charts. The LastTime column in the QuoteBoard hasn't changed, but the other columns are updating. I think this is also causing the Intraday Charts bar periods not to update correctly. Could you please validate this issue to determine if it's TD Ameritrade Data Feed Issue or Sierra Chart software issue (which I highly doubt)? I've disconnected and reconnected numerous times and it doesn't resolve the issue (time period not updating). I've also shut down and relaunched and the issue hasn't been resolved. This issue start yesterday with the prior Pre-Release 1175, but it resolve itself after one hour after the market open in the US. Thanks for your continuing support!
Date Time Of Last Edit: 2014-08-22 14:30:19
[2014-08-22 14:50:14]
Trader_RT - Posts: 35
I just relaunched Sierra Charts software and the issue has now been resolved, not sure what is going on, but I think it with TD Ameritrade data provider. I hope TD Ameritrade addresses the data feed issue!
[2014-08-22 16:16:34]
Sierra Chart Engineering - Posts: 104368
With what you have described, this will have been an issue with the data feed from TD Ameritrade.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account