Support Board
Date/Time: Tue, 04 Nov 2025 11:21:26 +0000
Can't update Sierra software
View Count: 421
| [2024-06-14 13:49:28] |
| jms - Posts: 3 |
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Good morning, I am about to send you a log file of a failed attempt to update the software. I continue to get errors regarding the update on my laptop. Please help. Thank you, Jose |
| [2024-06-14 16:01:48] |
| John - SC Support - Posts: 42737 |
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Your log shows the following error: Error opening C:\Users\jmsem\Downloads\SierraChart2629\SierraChart_64.exe. Windows error code 32: The process cannot access the file because it is being used by another process.
Error encountered with file move. Retrying in 2 seconds. This means that you have Sierra Chart running while you are trying to do the update. Make sure you exit out of any sub-instances that you may have running before you start the update. And it is best if you start the update from the Main Instance by selecting "Help >> Download Current Version". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-15 21:50:06] |
| Sierra_Chart Engineering - Posts: 21299 |
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We also do not recommend putting Sierra Chart in this location: C:\Users\jmsem\Downloads\SierraChart2629\ We recommend the default location of C:\SierraChart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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