Support Board
Date/Time: Tue, 04 Nov 2025 11:21:23 +0000
Rithmic disconnect, got Socket gracefully closed message.
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| [2024-06-12 17:27:46] |
| User156491 - Posts: 5 |
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Hello, I'm trading a live account with Blusky, out of the blue I got a "socket gracefully disconnected remote side" message and was kicked from account managing. Attached pic proof. Can you confirm if this is a Sierra disconnect or Rithmic one judging by that message please? This is very important since it's a live account Im trading, Thanks for your time! |
 Screenshot (1016).png / V - Attached On 2024-06-12 17:27:42 UTC - Size: 145.11 KB - 102 views |
| [2024-06-12 18:16:49] |
| Sierra_Chart Engineering - Posts: 21299 |
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What this log shows, is that you selected File >> Disconnect. So connect with File >> Connect to Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-12 18:16:57
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