Support Board
Date/Time: Mon, 03 Nov 2025 23:26:05 +0000
Connecting Problems
View Count: 480
| [2024-06-04 05:47:13] |
| nicktrader - Posts: 780 |
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I have connection problems this morning. I-net is stable. When I open the platform, I get data, but then yellow and connecting and connect wait |
| [2024-06-04 05:51:55] |
| nicktrader - Posts: 780 |
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I suspect it is due to the broker “AMP”. When I open the platform with the Denali data feed, everything is green...
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| [2024-06-04 05:54:55] |
| nicktrader - Posts: 780 |
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At the moment the “CQG” connection is running again and shows green...
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| [2024-06-04 06:11:28] |
| nicktrader - Posts: 780 |
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Same "CQG" connection problems again... yellow... "Denali" green...
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| [2024-06-04 07:28:54] |
| Sierra_Chart Engineering - Posts: 21297 |
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So to confirm you are just having issues connecting to CQG?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-04 08:00:04] |
| nicktrader - Posts: 780 |
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Only when "CQG". At the moment everything is fine and works proper.
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| [2024-06-04 10:30:30] |
| nicktrader - Posts: 780 |
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I just openend my platform and same problem with the "CQG" connection... I ask "AMP" and I got this message: "You would need to clarify directly with Sierra the connectivity issue . We confirm your account is enabled for LIVE data on our end." If I start the platform with "Denali" connection still there. |
| [2024-06-04 10:39:59] |
| nicktrader - Posts: 780 |
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"CQG" is now green... after 5min or more. I saved the message log... I tested it again: Start 12:43 connection: yellow 12:47 connection: green I saved the message log again... Date Time Of Last Edit: 2024-06-04 10:50:05
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| [2024-06-04 13:00:15] |
| Sierra_Chart Engineering - Posts: 21297 |
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Refer to: Connection issues to Rithmic and CQG Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-05 03:32:58] |
| nicktrader - Posts: 780 |
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Thank you very much. I trade EUREX and unfortunately you have not yet implemented the fact that Teton can also be used there.
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