Support Board
Date/Time: Mon, 03 Nov 2025 23:26:03 +0000
Cannot Connect to Rithmic - Server list empty
View Count: 936
| [2024-06-04 03:25:28] |
| User509187 - Posts: 22 |
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Have looked through the support boards and done everything I'm supposed to do - followed the steps to connect, selected Rithmic and filled out the appropriate info, clicked ok, waited 5 minutes, waited 1 HR, turned off firewall, restart computer etc etc. Still only shows the originally selected service setting, which is the wrong one, and if I click to change it - always empty. Please help. Thank you |
| [2024-06-04 03:26:48] |
| User509187 - Posts: 22 |
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Remote address is not set is the error in the message panel. Also see JSON parse error: invalid value. |
| [2024-06-04 03:28:21] |
| User509187 - Posts: 22 |
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If I download an entirely new Sierra software the servers show up - I just don't want to re do the whole setup and add the chartbook again.
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| [2024-06-04 07:21:14] |
| ClydeXSi - Posts: 1 |
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Hello, Update Sierra, it worked for me. |
| [2024-06-04 13:17:00] |
| Sierra_Chart Engineering - Posts: 21297 |
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Refer to this thread: Connection issues to Rithmic and CQG Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-04 13:29:32] |
| ScalpHard - Posts: 1 |
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Same issue here. I updated Sierra to current version. Issue is now resolved. Thank you
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| [2024-06-05 08:43:31] |
| tptelly - Posts: 2 |
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Had the same issue - updated and works now.
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