Support Board
Date/Time: Tue, 20 Jan 2026 22:52:26 +0000
sierra platform not connected
View Count: 360
| [2024-06-03 21:53:42] |
| User161990 - Posts: 3 |
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Hi, i just did that but cant open any product.. |
| [2024-06-03 21:54:49] |
| John - SC Support - Posts: 44105 |
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What exactly is occurring? What are you seeing? What is "Global Settings >> Data/Trade Service Settings >> Current Selected Service" set to? And what is one symbol for one chart where you have a problem. We need the exact symbol as it is entered for the chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-05 08:05:24] |
| User161990 - Posts: 3 |
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Hi, I cant move my time frame from weekly to 60 min to 30 min etc for my market profile. I am looking at cocoa. Can you somehow help me with this. I am using delayed data feed |
| [2024-06-05 12:43:26] |
| Sierra_Chart Engineering - Posts: 22467 |
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When you say market profile is this a TPO chart? Or are you referring to a Volume by Price study? And you are unable to change the timeframe of the chart bars.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-05 12:43:37
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| [2024-06-06 07:17:18] |
| vperas00 - Posts: 1 |
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HI, i did it. Thanks for reply. I have another question. How can i change my password for sierra charts (once i open sierra charts it automatically opens the platform and i dont have time to change anything)? Luka |
| [2024-06-06 12:19:17] |
| Sierra_Chart Engineering - Posts: 22467 |
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To change your Account Information (name, e-mail address, mailing address, telephone number, password), login to the Account Management system located here: https://www.sierrachart.com/UserControlPanel.php Or, for automatic login, select "Help >> Account Control Panel", on the Sierra Chart menu. On the Account Control Panel page, click the "Manage Account Information" link or go to this link: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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