Login Page - Create Account

Support Board


Date/Time: Mon, 17 Jun 2024 06:51:31 +0000



Hard time getting orders filled all of a sudden

View Count: 161

[2024-05-22 14:03:28]
User449884 - Posts: 144
Trading ES on the DOMs with Teton, and having a hard time getting orders filled when i click the last couple days. Never had an issue before with Teton

Anyone else having this ?
Date Time Of Last Edit: 2024-05-22 14:05:29
[2024-05-22 14:58:37]
John - SC Support - Posts: 32379
What exactly is occurring?

After you try to place an order and you have a problem, please get us the information from your "Trade Service Log" by following these instructions:
Support Board Posting Information: Providing Lines From Trade Service Log
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-05-22 17:23:04]
User449884 - Posts: 144
I click to get out of a trade and there is no fill, i will try a couple of ticks further and still no fills. Unless i hit FLATTEN, there is no way to get out of the trade



2024-05-22 10:11:35.415 | TradeActivity files query time: 0.066842 seconds. Entries: 0. Current queries: 2
2024-05-22 10:11:35.442 | TradeActivity files query time: 0.027396 seconds. Entries: 2812. Current queries: 1
2024-05-22 10:11:40.288 | Teton CME Order Routing | Requesting trade accounts from server.
2024-05-22 10:11:40.293 | TradeActivity files query time: 0.005167 seconds. Entries: 0. Current queries: 1
2024-05-22 10:11:40.315 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 142551.
2024-05-22 10:11:40.315 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 142551.
2024-05-22 10:11:40.315 | Teton CME Order Routing | Received 1 accounts from service.
2024-05-22 10:11:40.316 | TradeActivity files query time: 0.000911 seconds. Entries: 0. Current queries: 2
2024-05-22 10:11:40.316 | Teton CME Order Routing | Requesting historical order fills for account 142551. Start Date-Time UTC: 2024-05-22 14:06:00
2024-05-22 10:11:40.317 | TradeActivity files query time: 0.000847 seconds. Entries: 0. Current queries: 1
2024-05-22 10:11:40.317 | Teton CME Order Routing | Requesting historical account balances for account 142551. Start date-time UTC: 2024-05-22 14:10:01
2024-05-22 10:11:40.366 | Teton CME Order Routing | Received 1 order fills for account: 142551. Inserting the ones that do not exist.
2024-05-22 10:11:40.368 | RemoveDuplicateFillActivity | TradeAccount: 142551. DatesOfRecordsToInsert: 2024-05-22, . MostRecentFileNameSearched: TradeActivityLog_2024-05-22_UTC.142551.data. DuplicateRecordsRemovedCount: 1. OriginalRecordsToInsertCount: 1. RecordsToInsertCount: 0
2024-05-22 10:11:40.368 | TradeActivity files query time: 0.002043 seconds. Entries: 0. Current queries: 1
2024-05-22 10:11:40.369 | Teton CME Order Routing | Received 0 historical account balance updates for account: 142551.
2024-05-22 10:11:40.531 | Teton CME Order Routing | Requesting Trade Positions data.
2024-05-22 10:11:57.087 | TradeActivity files query time: 0.012918 seconds. Entries: 0. Current queries: 2
2024-05-22 10:11:57.097 | TradeActivity files query time: 0.009290 seconds. Entries: 0. Current queries: 4
2024-05-22 10:11:57.104 | TradeActivity files query time: 0.007536 seconds. Entries: 0. Current queries: 5
2024-05-22 10:11:57.112 | TradeActivity files query time: 0.008099 seconds. Entries: 92. Current queries: 7
2024-05-22 10:11:57.121 | TradeActivity files query time: 0.008714 seconds. Entries: 0. Current queries: 6
2024-05-22 10:11:57.129 | TradeActivity files query time: 0.007684 seconds. Entries: 0. Current queries: 3
2024-05-22 10:11:57.138 | TradeActivity files query time: 0.008715 seconds. Entries: 11. Current queries: 2
2024-05-22 10:11:57.163 | TradeActivity files query time: 0.008557 seconds. Entries: 0. Current queries: 1
2024-05-22 10:11:57.547 | Delayed Data Feed | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1
2024-05-22 10:11:57.547 | Delayed Data Feed | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1
2024-05-22 10:11:57.683 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1
2024-05-22 10:11:57.683 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1
2024-05-22 10:11:59.356 | TradeActivity files query time: 0.007093 seconds. Entries: 0. Current queries: 1
2024-05-22 10:12:12.240 | TradeActivity files query time: 0.000863 seconds. Entries: 0. Current queries: 1
2024-05-22 10:12:12.245 | TradeActivity files query time: 0.003907 seconds. Entries: 121. Current queries: 2
2024-05-22 10:12:12.246 | TradeActivity files query time: 0.000355 seconds. Entries: 1. Current queries: 1
2024-05-22 10:12:12.445 | TradeActivity files query time: 0.000538 seconds. Entries: 0. Current queries: 1
2024-05-22 10:12:12.469 | TradeActivity files query time: 0.000648 seconds. Entries: 12. Current queries: 1
2024-05-22 10:12:12.470 | Trade Activity query complete for requested trades list. Sending Position to DTC clients. Symbol: ESM24_FUT_CME. Trade Account: Sim1
2024-05-22 10:14:28.025 | TradeActivity files query time: 0.001133 seconds. Entries: 0. Current queries: 1
2024-05-22 10:14:28.032 | TradeActivity files query time: 0.004431 seconds. Entries: 121. Current queries: 2
2024-05-22 10:14:28.032 | TradeActivity files query time: 0.000391 seconds. Entries: 1. Current queries: 1
2024-05-22 10:14:28.222 | TradeActivity files query time: 0.000540 seconds. Entries: 0. Current queries: 1
2024-05-22 10:36:56.955 | TradeActivity files query time: 0.060330 seconds. Entries: 0. Current queries: 1
2024-05-22 10:36:58.943 | TradeActivity files query time: 0.006075 seconds. Entries: 0. Current queries: 1
2024-05-22 13:16:45.340 | TradeActivity files query time: 0.004758 seconds. Entries: 0. Current queries: 2
2024-05-22 13:16:45.341 | TradeActivity files query time: 0.000508 seconds. Entries: 0. Current queries: 2
2024-05-22 13:16:45.354 | TradeActivity files query time: 0.000584 seconds. Entries: 0. Current queries: 3
2024-05-22 13:16:45.354 | TradeActivity files query time: 0.000520 seconds. Entries: 0. Current queries: 2
2024-05-22 13:16:45.355 | TradeActivity files query time: 0.000512 seconds. Entries: 0. Current queries: 2
2024-05-22 13:16:45.358 | TradeActivity files query time: 0.000547 seconds. Entries: 0. Current queries: 1
2024-05-22 13:16:45.385 | TradeActivity files query time: 0.000596 seconds. Entries: 12. Current queries: 1
2024-05-22 13:16:45.405 | TradeActivity files query time: 0.000659 seconds. Entries: 0. Current queries: 1
2024-05-22 13:16:45.553 | TradeActivity files query time: 0.002975 seconds. Entries: 0. Current queries: 1
2024-05-22 13:20:43.578 | TradeActivity files query time: 0.006119 seconds. Entries: 0. Current queries: 6
2024-05-22 13:20:43.584 | TradeActivity files query time: 0.005780 seconds. Entries: 15. Current queries: 5
2024-05-22 13:20:43.590 | TradeActivity files query time: 0.005727 seconds. Entries: 0. Current queries: 5
2024-05-22 13:20:43.595 | TradeActivity files query time: 0.005581 seconds. Entries: 0. Current queries: 4
2024-05-22 13:20:43.602 | TradeActivity files query time: 0.006624 seconds. Entries: 0. Current queries: 5
2024-05-22 13:20:43.607 | TradeActivity files query time: 0.005564 seconds. Entries: 0. Current queries: 4
2024-05-22 13:20:43.613 | TradeActivity files query time: 0.005701 seconds. Entries: 88. Current queries: 3
2024-05-22 13:20:43.649 | TradeActivity files query time: 0.035590 seconds. Entries: 0. Current queries: 2
2024-05-22 13:20:43.654 | TradeActivity files query time: 0.005553 seconds. Entries: 0. Current queries: 1
[2024-05-22 17:28:23]
John - SC Support - Posts: 32379
There is nothing in your Trade Service Log that shows an issue.

What exactly are you "clicking" to try to get out of a position? We need to know exactly the sequence of events that you are following.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-05-22 22:38:46]
User449884 - Posts: 144
i buy in and click out to get out, i usually click and i get filled immediately, but the last 2 days i cant get out of my positions unless i flatten
[2024-05-23 13:19:48]
John - SC Support - Posts: 32379
What exactly are you clicking on? What button, or what mouse selection, or what menu item? How exactly are you trying to do this and it is not working?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-05-23 14:24:22]
User449884 - Posts: 144
buying and selling on the DOM. buy to cover, selling to cover. I point and click, but alot of times ill click on a price, and i wont get filled. I dont know how else to explain it
[2024-05-23 14:54:23]
John - SC Support - Posts: 32379
So you are clicking on the Buy or Sell column in the DOM?

If so, then we need to know the following:
- Which column is not working? Which column are you clicking in when it does not work?
- Where you are clicking (above/below the current price)?
- Are you using the right or the left mouse button?
- What is the setting in "Trade >> Chart DOM Settings" for the combination of the above?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-05-23 15:02:03]
User449884 - Posts: 144
I trade the same everyday, its no new to me. On the micros it gets filled. On the minis ill click to buy or to sell and there is a delay or it just wont fill at times
[2024-05-23 15:05:52]
John - SC Support - Posts: 32379
We need the information we requested in order to be able to help you further. Without this information there is nothing we can do except tell you that we think the issue is that you are using an incorrect order type to try and close your positions. Using one of the "Flatten and Cancel" options is really the best option to close out an order and remove any working orders.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-05-23 15:23:21]
User449884 - Posts: 144
so orders not being filled is normal?
[2024-05-23 17:31:21]
John - SC Support - Posts: 32379
No, it is not normal, but you may be doing something that would cause the order to not be filled as you are expecting.

We can not say without the information that we are asking to be provided.

As state, however, the Flatten and Cancel is the "safest" option for closing out a position and removing working orders. It has only one function. Whereas, if you are trying to place an opposing order, then there are all kind of things that can occur, depending on what kind of order you are placing.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account