Support Board
Date/Time: Mon, 03 Nov 2025 23:27:24 +0000
Payment not showing in account balance
View Count: 402
| [2024-05-17 12:28:23] |
| User352843 - Posts: 7 |
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Hi please can i have some assistance. Made payment and it is confirmed on my banking app but its not showing in my account balance. Thanks |
| [2024-05-17 13:33:17] |
| tmac65 - Posts: 6 |
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Happened to several of us yesterday. Still not showing in my balance yet either.
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| [2024-05-17 19:21:20] |
| Sierra_Chart Engineering - Posts: 21297 |
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This should now be resolved. If not, let us know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-17 19:21:28
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| [2024-06-03 14:25:10] |
| User457332 - Posts: 4 |
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same issue for me, but made a payment via PayPal that has a different email. Also created a support ticket with the screenshots for proof
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| [2024-06-03 16:58:21] |
| John - SC Support - Posts: 42737 |
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We have responded in the Account Support Ticket made for the last post.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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