Support Board
Date/Time: Mon, 03 Nov 2025 09:07:35 +0000
Stripe payment
View Count: 722
| [2024-05-17 10:22:22] |
| kennedpa - Posts: 15 |
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Not posting to account. Is there a long lag in payment clearance?
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| [2024-05-17 15:04:18] |
| Sierra_Chart Engineering - Posts: 21285 |
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Did you receive an email receipt from Stripe for the payment?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-17 15:54:40] |
| tmac65 - Posts: 6 |
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In my case, I received the page after payment saying it was processing. The charge is pending on my credit card. No email from Stripe for confirmation of payment. I thought maybe it was a problem with my card, so I did a second payment with a different card. Same issue. Pending charge, no email, and no balance on my account to activate an SC service with - stuck on the trial package that can't be used for anything.
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| [2024-05-17 16:49:38] |
| Sierra_Chart Engineering - Posts: 21285 |
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What service package do you want? We will activate your account temporarily.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-17 18:40:02] |
| kennedpa - Posts: 15 |
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I did not receive an email from stripe the first time but verified it came out of my account. I’ve made two payments to up the balance the second I received an email for. level 12 monthly 1 system Full market depth CME non prof 1 system Equities data non prof |
Attachment Deleted. Private File |
| [2024-05-17 19:04:30] |
| Sierra_Chart Engineering - Posts: 21285 |
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Your account is now active at service package 12.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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