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Date/Time: Sat, 22 Jun 2024 06:48:11 +0000



Alerts to Phone stopped on March 27. But work in program

View Count: 223

[2024-05-03 13:18:26]
mrchet - Posts: 14
Hi,
I had alerts going to my phone correctly from March 13 to March 27. Then they stopped. I am now just getting to look into it.

I went through the procedure. I detached and reattached the chat. Alert number is set to 130.

The alert fires on my desktop, but the message does not get relayed to my telegram chat on phone.

I did re setup the telegram and did get message from SC today about /attach etc. but I don't get alerts sent to my phone.

Im stumped.
[2024-05-03 13:51:29]
Sierra_Chart Engineering - Posts: 15033
Go through all of the instructions here:
Chat and Communications Platform: Using Chat for Remote Alert Notifications

Check to see that you see the alert in the Chat Window (File >> Open Chat Window) in the designated Chat Group.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-05-07 13:30:19]
mrchet - Posts: 14
Hi,

I've tried and re-tried the instructions several times. The final relay of 130 chat ID to my telegram channels is not happening for some reason.

As I mentioned, it worked fine for weeks. Im wondering if an update required a setting that I did not have on my earlier install.

Im stumped. It could be me, but ive now tried 4 times to fix it.

Thanks
Jon
[2024-05-08 13:40:13]
mrchet - Posts: 14
It appears to be working.

I went back and changed my chat user name, deleted the old Sierra chart Chat, and then started over with the instructions and a new chat ID number. (I did the procedure correct in the past, but it never worked). That seems to have restarted them correctly coming into my phone.
[2024-05-08 19:36:59]
Sierra_Chart Engineering - Posts: 15033
That is good. What we were going to ask is to make sure that the alerts are showing up in the specified chat in the chat window (File >> Open Chat Window).

We also now have the web-based chat application to receive alerts on a mobile device:
Chat and Communications Platform: Web-Based/Mobile Chat Application
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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