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Date/Time: Sun, 05 May 2024 14:20:07 +0000



Lost Transact data feed

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[2014-08-15 15:14:28]
Shelby Cobra - Posts: 22
I lost transact data feed at 10:26:22am EST, 10:51:57am EST, 11:06:16. do you know if this is a system wide problem or locally with just my computer? strange how this happens right before the big news event. sent you a chart of Volume in ES & points of data freezes
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[2014-08-15 16:19:24]
Sierra Chart Engineering - Posts: 104368
We have heard from TransAct that this was an issue on their side.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-08-15 16:31:32]
Sierra Chart Engineering - Posts: 104368
We recommend re-downloading the data in the chart from before the point in time of the interruptions following these instructions:
https://www.sierrachart.com/index.php?page=doc/helpdetails7.html#RetryDownloadDataInChart

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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