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Date/Time: Mon, 17 Jun 2024 07:26:32 +0000



Problems with LIVE DATA

View Count: 144

[2024-04-26 16:56:02]
Sorl4c - Posts: 5
I've been trading a funded account with Apex, and I had a lot of problems with LIVE data continuously I enter a trade and I find I get filled on another price.

I find out I have a delay at times. What can the reason for this be?

Thank you
[2024-04-26 16:59:41]
Sorl4c - Posts: 5
File attached
Private File
Private File
[2024-04-26 17:19:52]
John - SC Support - Posts: 32379
We can not say. You are getting your data from Rithmic, so whatever is occurring is related to the Rithmic data. Refer to our policy on Rithmic data here:
Rithmic Trading Platform Service: Rithmic Market Data and Support Policy
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-04-27 09:27:56]
Sorl4c - Posts: 5
I've seen there was a new update, I've done it. But now I keep getting the following message constantly.

Error getting address info for www.rithmic.com, Windows error code 11001: Host desconocido. *
HTTPS connection ID:37 to www.rithmic.com443 for request ID:37 (1) | CloseSocket call.

It seems to be working correctly but I keep getting the logs window popping up.
It's an Apex funding account, I've already contacted them as well to see if they can provide a solution.
Honestly, I've been working perfectly for months, I've had these problems since Thursday.
[2024-04-29 13:11:44]
Sierra_Chart Engineering - Posts: 14943
We are checking on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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